Sometimes moves don’t go as smoothly as you would hope. You are entitled to receive compensation for lost or damaged property, and expenses incurred due to a lapse in service. You are highly encouraged to file claims in these instances.

If you have questions about this process, you can contact any of the following:

• Your transportation service provider, or TSP
• Your local transportation office (use the MilitaryINSTALLATIONS tool to find the contact information)
• Your service branch military claims office (view the Service Branch Moving Assistance section for contact links)
• PCSmyPOV (International Auto Logistics website)

If any of your household goods are lost, damaged or destroyed during the moving process, you may be entitled to full replacement/repair value of those items. This includes items that have been transported via the following move types:

• Household goods, or HHG
• Unaccompanied baggage, or UB
• Non-temporary storage, or NTS
• Direct procurement method, or DPM
• Follow the steps below when filing a claim.

  Step 1: Give a notice of loss/damage within 180 calendar days from delivery date

  Step 2: File a claim within 9 months from delivery date

  Step 3: Work with the TSP to assess your claim

  Step 4: Finalize the settlement or transfer to the MCO